It's In The Bag Designs Terms & Conditions
It's In The Bag Designs is registered in Australia under ABN 63 528 005 072.
It is very important to us that our customers are happy with our products and we will always ensure to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful information below.
Shipping & Handling
Orders are dispatched within 3 business days.
We use Australia Post Parcel Post and Express Post service, both options come with parcel tracking, a tracking number will be provided to you once your order has been dispatched. Please select your preferred shipping method at checkout.
Parcel Post estimated delivery times:
VIC - 2 days
NSW - 3 days
QLD - 2-4 days
SA - 2-3 days
TAS - 3-4 days
WA - 4-5 days
Please note delivery may take an extra day or two if being delivered to remote addresses.
If no one is at your delivery address when delivery is attempted, you will be notified by Australia Post with a calling card. If you're not home your parcel will be taken to your local post office. Please note that Australia Post will only hold your parcel for a maximum of 10 business days. When collecting your parcel, Australia Post does require suitable ID with the addressee name to collect. The addressee name is the name given during checkout.
Please see the Australia post website via link below for full collection terms
If you have not collected your parcel within 10 business days your parcel will be returned to us. You will be contacted by email to advise that your parcel has been returned to us.
In the event your parcel is returned to us we are happy to attempt re-delivery, however a re-shipping fee will apply.
**COVID-19 UPDATE FOR INTERNATIONAL ORDERS**
We use Australia Post International Standard service for international shipping which comes with parcel tracking (a tracking number will be provided once your order has been dispatched).
Please note that Australia Post are currently experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Current delivery times are 1-3 months.
Thank you for your patience at this difficult time.
Please order carefully as we do not offer returns or exchanges if you change your mind. However, we are happy to exchange or provide a full refund (including shipping) if your product is faulty.
Copyright & Intellectual Property Policy
Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to It's In The Bag Designs products and any other items and images on this site.
All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorized in writing by It's In The Bag Designs director Rebecca Jarvis or their representative. Any reproduction or redistribution of items is strictly prohibited.